Foila Waste Management Privacy Policy

At Foila Waste Management, we are deeply committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to keep it safe.

Introduction

We collect various types of information to ensure the correct functioning of this website and to help us better understand and ultimately better serve our clients.

The information we collect includes:

Personal information

When you contact us, request a quote, or utilise our services, we might collect personal information such as:

  • Name
  • Address
  • Email address
  • Phone number
  • Business details (if applicable)
  • Payment information (if applicable)
Website usage data

We collect various types of information to ensure the correct functioning of this website and to help us better understand and ultimately better serve our clients. We use Google Analytics to collect information about how visitors interact with our website. This data includes:

  • Pages visited
  • Time spent on the site
  • Device type
  • Geographic location (approximate)
  • Referral source (how you found our website)

How we use your information

Providing services:

We primarily use your information to:

  • Respond to your inquiries
  • Provide quotes and proposals
  • Facilitate waste management services
  • Process payments
  • Send invoices and receipts
Improving our website:

Data from Google Analytics helps us analyse website traffic and usage patterns. This allows us to improve the website’s design, navigation, and content to better serve your needs.

Marketing (with your consent):

If you opt-in, we might occasionally send you updates, special offers, or information related to our services. You always have the right to withdraw this consent.

Cookies

Our website uses cookies, which are small text files placed on your device, to improve your experience.

Cookies help us remember your preferences and analyse website usage.

You can change your cookie preferences in your web browser settings.

Data security

We take the protection of your data very seriously. We implement appropriate technical and organisational measures to safeguard your information from unauthorised access, use, alteration, or disclosure.

Third-party links

Our website may occasionally contain links to third-party websites. We are not responsible for the privacy policies of these external sites. Please review their policies directly.

Your rights

Under the UK General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

  • Right to Access: You can request a copy of the information we hold about you. To exercise this right please contact us using the details below.

  • Right to Rectification: You can ask us to correct inaccurate information.

  • Right to Erasure: In certain circumstances, you can request that we delete your information.

  • Right to Restrict Processing: You can request limitations on how we use your information.

  • Right to Object: You can object to certain types of data processing.

  • Right to Data Portability: You can request we transfer your data to another organisation.

Changes to our Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any significant changes by posting the revised policy on our website. Subscribers to our newsletter and followers of our social channels will also learn about such updates here too.

Contact Foila Limited

If you have any questions about our Privacy Policy or wish to exercise your data rights, please contact us at:

  • info@foila.co.uk

  • Phone: 0330 111 1011

  • Address: Fast Track House, Thornaby, Stockon-On-Tees, TS17 6PT

Effective Date: 1 March 2024

Last Updated: 15 May 2024